Fair Process: How Critical is it in Management

A very interesting case study that i read in my course, relating to Fair Process, about how it" justice delivered being fair does not matter, what also matters is the process of delivery of justice should be fair too".

We run into this in every day life in India,

• traffic fines being paid
• confidence in the police systems
• selection process of the indian cricket team (even though team is good we still doubt the selection process because of the quota system)
• and many others

This is very much applications in the realms of Managing Companies esp in the Knowledge Economy. In the earlier manufacturing industry era, work could be "extracted" by various means. But in today's world, work can no longer be "extracted", you have to create an environment and motivate people to give in their best. There are way too many opportunities fo an individual if he/she does not perform. Also in today's global world, the impact of having a demoralized workforce has a very significant impact on the organization as a whole

Eemploying knowledge resource and keeping them motivated is getting tougher and tougher. In an Era where in the knowledge economy, organizations are finding it difficult to retain resources. It becomes imperative

• that we keep the communication channels open
• make them partners in decision making, even though the decision might not be in favour of the decision makers
• make them feel a part of a larger community and emphasise the need for consequences of their action

We have to realize that each individual is a brand ambassador of the company, and each individual will give more than 100% if he believes that the process supporting him is fair.